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- Gus and Kathleen Nikoletsos purchased a brand new car from a
reputable dealership. After driving it for just one month, they
began having many problems with it. The air conditioner did not work
and the car was leaking oil. One day, while driving on a busy
highway, there was a loud bang and the car stopped running. The
engine had seized. Gus had the car towed back to the dealership
where one of the mechanics informed him that the engine was
completely destroyed. The car dealership offered to rebuild the
engine which Gus refused. He wanted a new car like the one he had.
The dealer refused to give him a new car but instead offered the
retail value of the one they bought after it was taken off the lot.
(In Canada, a car depreciates by up to 20% as soon as it leaves the
dealership parking lot). This offer was also not acceptable to Gus.
- Susan Wong wanted to have her kitchen renovated. She looked in the
yellow pages and got the names of several companies that might be
able to do the job. She got estimates from 5 different contractors
and decided to give the job to the company that offered her the
cheapest price. Before starting the work, the contractor told her
that she would have to pay him 25% of the estimated amount so that
he could buy the materials he needed to start the job. Susan gave
him a cheque for the amount. After five days, he told her he needed
another 50% of the estimated amount to be able to finish the work.
Susan gave him another cheque. The next day, the contractor did not
show up for work and Susan has not seen or heard from him since.
When she tried calling his telephone number, a message tells her
that the number is not in service.
- Dina Nikolaena came to Canada 4 months ago. She recently bought a
lawn mower from a small store in the shopping mall close to her
home. After using it three or four times, the lawn mower started to
make strange noises. She took it back to the store but unfortunately
she did not have the receipt any more. The salesclerk told her that
without a receipt, she would not be able to return it. When Dina
tried to insist, the salesclerk became angry and started yelling at
her. Dina found it difficult to argue with the man because of her
English. She didn�t know what to do.
- Helen bought a package of brand name diapers for her two-year-old
son. One day she noticed that her son�s upper leg was bleeding
because of a large scratch. When she inspected the diaper he was
wearing, she found a small piece of plastic sticking out from it
that was rubbing against his leg. She was very upset.
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