1. You are an information officer at a library. You assist the library patrons in locating information both at the library and on the Internet. Tina and David are library assistants. Part of your job is to help Tina and David to place the books back on the shelves. Tina is afraid of heights. She never places books on the higher shelves; she leaves them for you or David to shelve. In addition, she does not return from breaks on time. You feel that Tina doesn�t do her share of the work.

How can you get Tina to do her share of work?

 

2. You work on an assembly line putting together computer parts. You work on this line with five other assemblers. The inspection officer checks the assemblers� works at the end of each shift for quality control. If some parts are not put together correctly, the inspection officer puts the assembled pieces aside. You cannot leave until all the defective pieces have been reassembled. Sometimes the assemblers have to stay extra hours to reassemble the computers if too many mistakes have occurred. Lately, the inspection officer has been finding many computers that need to be reassembled.

How can you get the team to work together cooperatively in order to solve this problem?

 

3. You work as an administrative assistant for a big shipping company. Your job involves receiving shipping orders from clients all over the province. You need to make sure that the orders are shipped on time. When an order comes in, you check the inventory on your database to make sure that the requested item is in stock and then pass it on to the warehouse. The warehouse people have to prepare the item in time for shipping. Your company has built a reputation on prompt delivery and your clients rely on their shipments being received as promised. Lately, you have noticed that the items are not ready for shipping on time. You have mentioned it to the warehouse people a few times but they shrugged it off.

How do you handle this situation?