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INCommunities. 211 Central South Region Contact Centre

Telephone subscribers who have their own Private Branch Exchange (PBX) system or centre line, common in large organizations such as municipal offices, hospitals etc will require the switch for 211 to be performed by the company's own staff or through its maintenance agreement. The phone system administrator or IT person should know if the organization has a PBX or centres line. Voice Over Internet Protocol (VOIP) customers might need their service provider to set up 211 dialling for them, or dial 905-682-6611.
Confidential information and referral service * trained specialists assess caller needs and offer referral and advocacy to assist persons in accessing appropriate health, social, government, community and human services


Call * walk-in service during office hours, no appointment necessary


English; Interpretive Services - via telephone

Physical Access

Fully Accessible



Last updated:07-Mar-18
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235 Martindale Rd Unit 10, St Catharines, ON L2W 1A5