Skip to content | Skip to search
Newsletter  |  Contact Us  |   MySettlement
At Work  |  Etablissement.Org
Current Discussions
Featured Resources
News and Events

Consumer Protection

Canadians communicate with each other and the rest of the world through a highly developed communication infrastructure - from traditional postal services to modern networks of telecommunications, broadcasting and computer communications.

How do I make a consumer complaint?
If you are not satisfied with your purchase or the service provided to you, you should complain. In fact, it is your responsibility as a consumer to complain about poor services or products.

What are my consumer rights and responsibilities?
The rights of consumers in Canada are assured by consumer protection laws and policies.

Related Articles

What should I know about identity theft?
How safe is your identity? Do you know how to protect yourself against identity theft? Are you making sure your credit history is positive?

What if one of my identity cards is stolen or lost?
You need to report this to the appropriate government department as soon as possible.

What do I need to know about prepaid long distance phone cards?
They are marketed as cheap alternatives to paying for long distance phone calls. And, in some cases they are cheaper. The problem is, that they might not always give you the service you think they are giving you.

What should I know about credit card fraud?
Credit cards can be convenient and can help you to make purchases when you need to. However, it is important that you protect your credit card information so that others don't use it without your permission.

What do I need to know about credit and my credit history?
Your credit report (or credit history) is essentially your financial "reputation", which indicates how you have handled your financial obligations in the past, including credit card payments, loan repayments or sponsorship obligations.

What is the government's role in protecting my consumer rights?
The federal government is responsible for national marketplace standards and for policies ensuring a fair, efficient and competitive marketplace for producers, traders and consumers.

What is the Ombudsman of Ontario?
If you feel you have been treated unfairly by a provincial government organization, you can complain to the Ombudsman. Your complaint will be confidential.