What services can I get if I call 211, 311 or 411? Is it free to call?

211, 311 and 411 are non-emergency numbers that you can call for local information.

Call 9-1-1 if you have a life-threatening emergency. Read How can I get help in an emergency?


Call 2-1-1 for information and referral to community and social services, such as ESL classes, financial assistance programs, health clinics, or counselling services.

211 is free, confidential, multilingual and available 24-hours a day.

You do not have to give your name or personal details to get information.

You can also search for services online at 211Ontario.ca.


Call 3-1-1 for information about municipal programs and services, such as garbage collection, snow removal, and transit.

311 is free, multilingual and available during business hours.

311 is only available in:


Call 4-1-1 for phone numbers and addresses for people and businesses.

411 is not free. The cost depends on your phone provider. Check with your phone company to confirm the cost.

It is free to search online at 411canada.ca.

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Last updated: February 4, 2019 4001531