What you Might not Know About Hospital Emergency Room Visits

If you’ve never been to a hospital in Canada, knowing what to expect from a hospital visit can be difficult. There are some things to keep in mind before you go.

Depending on your situation, and if you have a non-life-threatening medical emergency, you have other options instead of going to a hospital emergency room (ER).

You can go to an Urgent Care Centre instead If you or your loved one has an infection, the flu, an ear ache, a minor burn or a broken bone. Urgent Care Centres tend to have shorter wait times.   

Some alternative options to the ER are:

  • Children's After Hours Clinics - clinics for kids. 
  • Health Options  - type in "urgent care" and the name of your city or town to find an Urgent Care Clinic near you.
  • Homedoctor.ca - this house call service is free and covered by OHIP, it provides doctors who will visit your home after hours and when your family doctor is not available.

Getting an Ambulance

If you’ve had an accident or feel you or someone else is in a life-threatening situation, dial 9-1-1 and an ambulance will be dispatched to take you to the hospital.

Calling an ambulance won’t necessarily get you faster attention once you are at the hospital.

Ambulance Fees

You will have to pay a $45 fee for using an ambulance after your visit. The hospital will send you an invoice to your home usually about a month after your visit.  The cost for using an ambulance service in Ontario is $240 but the Ontario Health Insurance Plan (OHIP) will cover the majority of that cost.

In some cases, the hospital may determine that you were not in a life-threatening situation and may decide to charge you the full fee.

Learn more about ambulance fees  at the Ministry of Health and Long-Term Care website.

Arriving at the ER

At the ER you will see a clerk who will register you by asking you to provide your:

  • Name and address in Ontario.
  • Health card or insurance plan number if you do not have OHIP.
  • Family doctor’s name and emergency contact number.

Once you are registered, a triage nurse will determine which area of care will see you next. This process can take some time, so be prepared to wait depending on the level of urgency of your emergency.

Tips for the ER

The wait times in the ER can be long. It’s a good idea to have an advocate with you (like a spouse, a friend or relative, or someone you trust) who can speak on your behalf if you are too ill to represent yourself.

Tips for when you're there:

  • Bring a list of all medications you've been taking at home.
  • While you wait, write down or record on your phone questions for the doctors, nurses, etc. as you think of them. Write down the answers to these concerns once you speak to the caregivers.
  • Consider keeping a journal if your health care experience is extensive (for example, you go in for an emergency but end up admitted for days)
  • Write down the names of the doctors and caregivers you see.
  • Ask what tests and procedures are being done and why.
  • Before you sign any consent forms for a procedure, make sure you read and understand for what you are giving consent.
  • Don’t be afraid to ask questions like, “Why do I need to have this procedure?”

Interpreter Services

If you need an interpreter in an emergency situation, there are Emergency Interpreting Services you can call to request for an in-person translator. This service is also good if you have a hearing impairment.

Please note:  Services may not be available at all times in all communities, so call first to see if they are.

Second Opinions

If you are not satisfied with the medical diagnosis you get from one doctor you are entitled to request a second opinion. In Ontario, there is no limit on the number of medical opinions you can get for an illness, surgery,  or treatment diagnosis. 

To get a second opinion, you must first get a referral from your family physician or the specialist you have seen last.

Where can I get Tests Done Faster?

Getting a diagnostic imaging test - a Computerized Tomography (CT) or Magnetic Resonance Imaging (MRI) scan - when you are not in an emergency room situation can sometimes take months to get an appointment.

Other parts of the province might have less wait times in some cases. You can request from your doctor a location outside of where you live to get a test done sooner if you're willing to travel a little bit.

Health Quality Ontario has an online tool to help you check wait times. See the Wait Times for Diagnostic Imaging Tool to find other hospitals across Ontario and their wait times.

For More Information

Hospital Handbook from Patients Who Know – This guide from the University Health Network (UHN) Open Lab is full of tips and tools to navigate the hospital system. Created by Canadian patients for Canadian patients.

Health Care Options -  An online tool to help you find health services like hospitals, walk-in clinics, physiotherapy and mental health centres near you. From Ontario.ca. 

Last updated: April 29, 2018 4006320