I have received a letter to pick up my PR Card. What should I do?

Read the letter from Immigration, Refugees and Citizenship Canada carefully. It should tell you what you need to do next.

The letter will tell you when you need to go to the Immigration, Refugees and Citizenship Canada office and what documents/identification you need to take with you.

It is very important that you bring ALL of the documents mentioned in the letter when you go to your appointment.

You must appear to pick up your PR Card. You cannot send someone else (not even a family member) to pick it up for you.

How do I pick up my child's PR Card?

If you have a child who was under 14 years old when they became a Permanent Resident, they must come to their PR Card appointment with a parent. As parents, one of you signed your child's IMM 1000 form. That is the parent who should, if possible, come with the child to the appointment. If you come with your child and are not the one who signed the IMM 1000, you have to bring a translated copy of your child's birth certificate to prove that you are the child's parent. This is very important.

You must also bring a certified photocopy of the original birth certificate that IRCC will keep. Even if the birth certificate is in English, bring a certified photocopy of the birth certificate, which you have to give to IRCC.

Family Applications

You may have applied for your entire family. IRCC will send a letter to each person in your family, telling them when to come for an appointment. Unfortunately, you might not get appointments to go at the same time. IRCC is working on this, but right now different members of your family might have to go to the PR Card office on different days. Make sure you read the letter from IRCC carefully to find out who should pick up a card and at what time.

Currently, all family members who have received a notice may go together on one of the member's appointment dates.

If you have specific questions please contact the Immigration, Refugee and Citizenship Call Centre at 1-888-242-2100.

What if I miss my appointment?

If you cannot come on the day of your pre-set appointment, you can pick-up your card after that date. You may, however, encounter a longer wait. The letter you receive will tell you what the peak and non-peak hours of service are.

If you do not show up to pick up your card after 180 days, you may have to re-apply and pay the PR Card application fee ($50) again.

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Last updated: July 11, 2016 4000508