Utilities

These include electricity for lights, stoves, microwaves; gas, oil or electricity (hydro) for heat; cable TV; telephone and water. You pay for utilities yourself, or through your rent.

How do I understand my hydro bill?
At any time, if you have questions about your bill, contact your local utility for more information. You have the right to understand what you are paying for.

What is a smart meter? Do I have to get one?
A smart meter records how much electricity you use and at what time of day you use it. At this time, you are not required to have a smart meter.

How do I make a consumer complaint?
If you are not satisfied with your purchase or the service provided to you, you should complain. In fact, it is your responsibility as a consumer to complain about poor services or products.

What are my consumer rights and responsibilities?
The rights of consumers in Canada are assured by consumer protection laws and policies.

Utilities

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