Customer Service and Professional Communication Virtual Workshop
The Learning Place
Monday, October 5, 2026 1:00 PM
to 4:00 PM
Description:
The Learning Place invites you to the virtual workshop: Customer Service and Professional Communication.
Build the communication skills, confidence, and professionalism you need to succeed in today’s customer-focused workplace.
This three-week workshop is designed to help participants strengthen their customer service and professional communication skills through practical, workplace-focused learning. Participants will develop the skills needed to communicate confidently and professionally with customers, clients, employers, and coworkers while building positive workplace relationships.
Throughout the program, participants will explore key topics such as:
- Customer service principles and best practices
- Verbal and written professional communication
- Active listening and effective questioning
- Workplace etiquette and professionalism
- Handling difficult or challenging customer interactions
- Conflict resolution and problem-solving
- Teamwork and collaboration
- Networking and building professional relationships
- Confidence in workplace communication
Eligibility Requirements
To participate, individuals must:
- Be 18 years of age or older
- Live in Peel Region (Brampton, Mississauga, or Caledon)
- Have a valid Social Insurance Number (SIN)
- Complete an eligibility assessment with The Learning Place
- Have a minimum English proficiency of CLB 6
By the end of the workshop, participants will be better prepared to deliver excellent customer service, communicate professionally, manage challenging situations, and contribute positively to the workplace.
Register online