New Electricity Prices, and Bill Credits to Help you Catch up On Payments

Tuesday, April 27, 2021

New electricity prices for households and small businesses will come in effect May 1, 2021 according to the Ontario Energy Board (OEB). 

The prices coincide with the change to summer Time-of-Use hours and the summer tier threshold for residential energy customers.

Electricity Time of Use Pricing 

Summer TOU Price Periods
Prices as of May 1, 2021


(Weekdays 7p.m. - 7 a.m., all day weekends
and holidays)

8.2 ¢/kWh


(Weekdays 7 a.m. – 11 a.m. and 5 p.m. – 7 p.m.)

11.3 ¢/kWh


(Weekdays 11 a.m. – 5 p.m.)

17.0 ¢/kWh

If you’re struggling to pay your electricity or natural gas bills you can access the
COVID-19 Energy Assistance Program (CEAP). Recent changes to CEAP, with simplified eligibility criteria and additional funds from the Government of Ontario, have made it easier for customers with overdue bill amounts to access support.

The CEAP provides an on-bill credit to eligible residential, small business and registered charity customers to help them catch up on their electricity and natural gas bills and resume regular payments. Residential customers can receive up to $750 in credits and small business/registered charity customers up to $1,500.

CEAP is funded by the Government of Ontario and delivered by electricity and natural gas utilities and unit sub-meter providers (USMPs). To apply, contact your electricity or gas provider (Toronto Hydro, Alectra Utilities, Enbridge, Hydro One etc) or your USMP directly as each may have their own system on how to apply. CEAP funding is limited with applications processed on a first-come, first-served basis. 

Find out more about applying for CEAP from OEB’s, COVID-19 Energy Assistance Programs page.