Consumer Protection Basics

What should I know about the Canadian Census?
The census is how the government counts the population and gathers information that helps different levels of government make plans and decisions. The next census will be in May 2026.
What are my consumer rights and responsibilities?
As a consumer, you have the right to expect the marketplace to be fair. You also have the responsibility to be fair and deal with problems quickly.
What should I consider when sending money overseas?
If you are sending money overseas (remittances), you should make sure to use a reputable service.

How to Identify Fake Online Jobs
Tips on what to look out for when applying for jobs online.
What is a sextortion, and how can I protect my child?
Children, in particular boys, are most at risk of sextortions in Canada. Tips on what to do if your child is being sextorted.
What is fake news and how to stop the spread of misinformation?
Helping you identify what information is reliable and information should not be shared online.

A Newcomer's Introduction to Consumer Protection
This guide contains information that newcomers to Ontario should know when buying goods and services, and gives many examples of questions you can ask to help you become a smart consumer.
What is the government's role in protecting my consumer rights?
The federal and provincial governments are responsible for protecting consumer rights.
What should I know about keeping my child safe online?
You cannot always know what your children are doing online, and may not be able to control everything they do on every device, website, or app. However, you can be a good example for your child, keep your house safe, and educate them about online privacy.

What are job scams and how do I avoid them?
The most common type of job scam is when you are charged a fee for a job that may not exist.
What is the Scanning Code of Practice (SCOP)?
The Scanning Code of Practice (SCOP) is a voluntary code that allows you get a small discount if an item you are buying is scanned incorrectly.
What should I know about collection agencies?
If you owe money, you may be contacted by a collection agency. Collection agencies work on behalf of your creditors in order to recover debts. There are laws that regulate their actions and how often they can contact you.

What should I know about payday loans?
Payday loans are short-term loans with high interest rates. These loans can be expensive and difficult to pay back; it is important to think carefully about whether they are your best option.
How do I make a consumer complaint?
If you are not satisfied with a purchase or a service you paid for, you can complain. In fact, it is your responsibility as a consumer to complain about poor services and products.
What You Need to Know About Home Renovations
You are protected under the law when you enter an agreement for your home renovation, and a few precautions can eliminate common complaints.

Business Guide to Consumer Protection
This guide provides businesses with general information on the Consumer Protection Act. It helps businesses comply with the law and avoid consumer complaints.
Introduction to Investing - A Primer for New Investors
Whether you are new to investing or new to Canada, investing for your future is important. And no matter how much (or little) money you have to invest, having the right information and resources can help you make better decisions for you and your family.

What should I know about the Canadian Census?