What do I do if I have trouble understanding my electricity bill?

If you have questions about your bill, contact your local electricity provider, ask for an explanation of what the bill means, and what you are paying for.

You have the right to understand what you are being billed for.

You can always find the company's contact information on your bill or online.

If you have a complaint about an electricity retailer, you can contact the Ontario Energy Board customer service centre at 1-877-632-2727.

The Ontario Energy Board has sample electricity bills that explain the different charges you may have to pay.

Generally, most customers will fall under one of these types of billing plans:

  • Time-of-Use pricing
  • Tiered pricing
  • Retailer pricing

Some electricity companies have explanations about how to read their bill on their website. Here are some examples:

For More Information

  • Utility Companies in Ontario - A list of utility companies across the province. From the Independent Electricity System Operator.
  • Save On Energy - Find information about programs that help you save electricity and money. You can get a rebate or payment if you join some programs. The website also has tips about how to use electricity efficiently. From the Ontario Power Authority.
  • Smart Meters - This website has information about smart meters and how you can use them to lower your electricity costs. From the Government of Ontario.
  • Low-Income Energy Assistance Program (LEAP) - LEAP provides up to $500 per fuel per household per year to help low-income customers who are having trouble paying their bill. Visit the website for more information about the program, eligibility criteria and how to apply.
Last updated: November 12, 2018 4001255