Mediators help people settle conflicts or lawsuits outside of court.

NOC Code: N/A

Job Duties

Mediators help people settle conflicts or lawsuits outside of court. Mediation is a type of alternative dispute resolution. You help people communicate and negotiate with each other to find a solution to the conflict. You may assist in civil, estate, community or family matters. You may work for a company specializing in mediation services or you may be self-employed and provide your services on a contract basis. You may provide your services to companies, organizations or government departments.

Arbitrators also resolve conflicts outside of the court system. However, arbitrators have the authority to make a binding decision. This means that both sides must accept the decision of the arbitrator. This profile focuses on mediators only.

Generally, mediators:

  • Review documents, contracts and other information related to conflicts.
  • Explain the mediation process to parties and prepare written mediation agreements.
  • Maintain neutrality and treat parties with respect.
  • Use active listening techniques and effective questioning to uncover the facts and issues relevant to the conflict.
  • Help the parties express their needs and understand each other’s point of view
  • Help the parties find solutions and write a settlement agreement.

You can get the designation of Chartered Mediator (C.Med.) from the Alternative Dispute Resolution Institute of Ontario (ADRIO). You do not need this designation to work as a mediator, but it may be an advantage.

Source: Ministry of the Attorney General

Source: Alternative Dispute Resolution Institute of Ontario [PDF]

Job Requirements


This job requires: College or University

Comparison with other jobs in this profession
JobLevel of Education Required
Foreign Legal ConsultantPost-Graduate
International Business ConsultantPost-Graduate
Law ClerkCollege or University
Legal SecretaryCollege or University
MediatorCollege or University


This job requires 5 or more years of work experience.

Comparison with other jobs in this profession
JobYears of Work Experience Required
Foreign Legal Consultant5+
International Business Consultant2 - 5
Law Clerk0 - 2
Legal Secretary0 - 2

Essential Skills

As a mediator, you need to:

  • Speak, write and read English.
  • Understand the negotiating process and be an effective negotiator.
  • Understand complex written material.
  • Analyze problems and identify issues.
  • Understand and apply relevant legislation, business practices, industry standards, and more.
  • Have strong administrative skills.
  • Use word processing, spreadsheet, database, internet and email software.

Language Skills

You need to communicate in person, on the phone and in writing with parties. You need to establish trust and rapport, negotiate and facilitate discussions.

Source: Alternative Dispute Resolution Institute of Ontario [PDF]

Labour Market Information


Mediation can be a cheaper, faster alternative to settling disputes in court. The Ontario court system now has a mandatory mediation program for all civil and estate matters. This means that all parties to a court case must try to settle their disputes through mediation before they can have a court trial. Now, mediation is also very common in family disputes, including divorce and child custody.


The work prospects for this job are: GOOD

Comparison with other jobs in this profession
JobWork Prospects
Foreign Legal ConsultantNo Data
International Business ConsultantGood
Law ClerkFair
Legal SecretaryFair


The average hourly wage for this job is: C$36.06/hour.

Comparison with other jobs in this profession
JobAverage Wage/Hour
Foreign Legal Consultant$0.00
International Business Consultant$32.97
Law Clerk$26.00
Legal Secretary$19.75


Educational Programs

These links will give you a list of related educational programs or where you can search for them. There may be other schools that have similar programs, such as private career colleges. You may be able to get advanced standing.

Bridging Programs

Here is a list of some bridging programs. These programs can help you assess your education and skills, get practical training or improve your language skills so that you can work in your field.

Language Training


Work Experience Programs

Some college programs and bridging programs in this field include co-operative (co-op) work experience. Many of the college programs listed above include role plays and simulations.

Voluntary Membership Opportunities

Helpful Links

The data in this profile is provided for informational purposes only. Some of the information may have changed since this profile was written. Please check the source for the most up-to-date information.