Utilities

  • How can I reduce the amount of utilities I use?

    Reducing the amount of utilities you use can help you lower your costs and your impact on the environment at the same time. There are many ways to cut down on your utility use.

  • What is a Smart Meter?

    A smart meter records how much electricity (hydro) you use and at what time of day you use it. Electricity that you use during peak (busy) times costs more than electricity that you use during other times. This is also called time-of-use (TOU) pricing.

  • What do I do if I have trouble understanding my electricity bill?

    If you have questions about your bill, contact your local electricity provider and ask for an explanation of what the bill means and what you are paying. You have the right to understand what you are paying for.

  • What do I do if the power goes out?

    Do not call 9-1-1 if the power goes out. The electricity can go out if a large storm or accident damages power lines near your home. It may take hours or even days before the power is back.

  • Where can I get help paying for my energy bill?

    There are programs that can help you pay for your energy bill if you are a low-income energy consumer. You need to meet certain criteria to qualify for these types of programs.

  • How do I make a consumer complaint?

    If you are not satisfied with a purchase or a service you paid for, you can complain. In fact, it is your responsibility as a consumer to complain about poor services and products.
Go Up