Where can seniors get tech help?

If you're a senior looking to get some help with using technology, there are free services available to help you.

You might be looking to understand how Facebook works, or how to initiate a video chat with family or friends. Free programs like Cyber-Seniors can help you with that by partnering you with a tech mentor over the phone, or inviting you to participate in virtual daily tech classes with a large group of other seniors who are eager to learn. The program connects you with tech-savvy youth who will help you with your tech needs.

The Cyber-Seniors program offers:

  • One-on-one tech help calls
  • Assistance with filling out online forms and applying to receive the COVID-19 vaccines 
  • Daily webinars and tutorial videos
  • Regular virtual social sessions and guest speakers
  • A large database of pre-recorded webinars, tutorial videos, and online activities

Now more than ever, social isolation is a concern. Although social distancing is very important in order to keep ourselves and each other safe, it can leave you feeling lonely, isolated and even depressed. Studies show that adults have had difficulty connecting with others, and during the pandemic have experienced stronger negative emotions like anxiety, sadness, and stress, as well as higher levels of social isolation. 

Thanks to modern technology, there are many tools you can use to combat social isolation and help you connect with loved ones. But not everyone has the technological know-how to easily adapt to remote communication. With more and more of our essential services going online, including health care, grocery shopping, and banking, it’s important to understand how these things work. That’s why the Cyber-Seniors program offers free online group classes and one-on-one tech assistance.

Applications used for video chat like Zoom, Skype, Google Meet, WhatsApp, and Facebook Messenger, allow you to see and talk with your friends and family “face-to-face”online. Such applications have been a lifeline for many seniors over the past year with the pandemic lockdowns. 

One-on-One Tech Calls

If you want some personalized support when it comes to using your digital device, learn how to access certain websites or applications, or anything else to do with technology, you can book a 45 minute one-on-one session with a tech mentor. One of their volunteers will give you a call at the date and time of your choosing and do their best to help you out with whatever you need. Please keep in mind that Cyber Seniors’ volunteers are not tech experts and are not liable for any information interpreted or used by you. Call 1- 844-217-3057 to book your meeting.

Daily Webinars and Tutorials 

The Cyber-Seniors program offers daily webinars and social sessions over Zoom Monday through Friday on different tech related subjects, from booking doctor's appointments online, to ordering food from your smartphone, to mastering Facebook and Instagram. There’s something for everyone! All you have to do is download the free Zoom application to your device, register for a webinar, and click on the meeting link to join the session at the designated time. Not only are these presentations a wonderful way to educate yourself about useful technologies, but they also allow you to meet and interact with other seniors and youth from around the continent.

Some are offered in different languages:

How to use Zoom English



To watch other past webinar presentations, visit the
Cyber-Senior Corner YouTube page.

Why is Zoom so popular? 

There are many online video chat tools used to stay connected, but Zoom has become the most popular. Here are some reasons why:

  • It's compatible with most devices, including Windows computers, Apple phones, computers and tablets, Android phones and tablets, and more.
  • Downloading the app to your device(s) and creating an account is free. All you need is internet access.
  • You can use it to create meetings and invite participants to join you.
  • You can use it to join other people’s meetings, including webinar presentations on topics of interest to you.
  • There are fun and unique features like virtual backgrounds, video filters, emoticon reactions, and screen sharing functions.

Services like Cyber-Seniors that were once offered in person, as well as many essential services like banking, grocery shopping, and prescription filling, have now moved online and over the phone. Now more than ever, it is important to learn about video chat tools like Zoom to stay connected, informed and engaged.

Visit the Cyber-Seniors list of services for more information.

Presented by: Cyber-Seniors

Last updated: March 10, 2021 4006475